Let’s Troubleshoot That Receipt!

Lay the receipt flat on a plain, neutral surface with good light.

• Be sure the store name, purchase date, products, prices and total receipt amount are all readable.
• Take a clear photo of the whole receipt (show all 4 corners). For long receipts, you can take up to 5 photos to capture the full receipt.

Submit only 1 full receipt at a time.

• For long receipts, you can take up to 5 photos to capture the full receipt, but only one receipt should be included in each submission.
• Lay the receipt flat on a plain surface with good light.
• Be sure the store name, purchase date, products, prices and total receipt amount are all readable.

We’re seeing double!

• Looks like this receipt is a duplicate. Good news: you already got the applicable credit for this receipt (or will be within 72 hours of submitting). If you believe we’re mistaken that your receipt has already been submitted, please contact us.

Ensure the store name, purchase date, products, prices and total receipt amount are all readable.

• Submit a clear photo of the whole receipt (show all 4 corners). For long receipts, you can submit up to 5 photos to capture the full receipt.

Submit an in-store or online receipt that shows the purchase of participating products.

• Lay the receipt flat on a plain surface with good light.
• Make sure it is a clear photo of the whole receipt (showing all 4 corners). For long receipts, you can take up to 5 photos to capture the full receipt.
• Save as the right file type –.jpg, .jpeg, .tiff, .gif, .png, .bmp, or .pdf.
• Don’t exceed 10MB (even if you are sending multiple photos for a long receipt).

Make sure you have purchased at least one (1) participating product.

• Check the list of valid products.
• Lay the receipt flat on a plain surface with good light.
• Be sure the store name, purchase date, products, prices and total receipt amount are all readable.
• Submit a clear photo of the whole receipt (show all 4 corners). For long receipts, you can submit up to 5 photos to capture the full receipt.

Let’s try again! These tips may help avoid errors moving forward:

• Lay the receipt flat on a plain surface with good light.
• Take a clear photo of the whole receipt (show all 4 corners). For long receipts, you can take up to 5 photos to capture the full receipt.
• Be sure the store name, purchase date, products, prices and total receipt amount are all readable.
• Send only 1 full receipt at a time.

Don’t exceed 10MB (even if you are sending multiple photos for a long receipt).

• Make sure it is a clear photo of the whole receipt (showing all 4 corners). For long receipts, you can submit up to 5 photos to capture the full receipt.
• Save as the right file type –.jpg, .jpeg, .tiff, .gif, .png, .bmp, or .pdf.

Save the receipt as the right file type –jpg, jpeg, tiff, gif, png, bmp, or pdf.

• Don’t exceed 10MB (even if you are sending multiple photos for a long receipt).
• Submit a clear photo of the whole receipt (showing all 4 corners). For long receipts, you can submit up to 5 photos to capture the full receipt.